Privacy Policy

Mahindra Pennant Hills is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Mahindra Pennant Hills manages personal information. It is structured as follows:

1. Personal information Mahindra Pennant Hills collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Mahindra Pennant Hills and complaints
10. Changes to Privacy Policy

1. Personal information Mahindra Pennant Hills collects

The main types of personal information Mahindra Pennant Hills collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Mahindra Pennant Hills such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Mahindra Pennant Hills's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Mahindra Pennant Hills's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Mahindra Pennant Hills's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Mahindra Pennant Hills.

Mahindra Pennant Hills collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Mahindra Pennant Hills keeps of telephone calls, or emails received, or messages sent to Mahindra Pennant Hills or posted on Mahindra Pennant Hills's pages on social media);
• Mahindra Pennant Hills's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Mahindra Pennant Hills collects personal information in connection with running its business directly from the individual concerned. On occasion Mahindra Pennant Hills may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Mahindra Pennant Hills stores personal information in electronic and paper form.

Mahindra Pennant Hills uses and discloses personal information as follows:

• to source vehicles and sell them to Mahindra Pennant Hills's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Mahindra Pennant Hills's customers and prospective customers;
• to obtain products, services or information from Mahindra Pennant Hills's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Mahindra Pennant Hills knows about them);
• to operate and manage Mahindra Pennant Hills's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Mahindra Pennant Hills. For example, Mahindra Pennant Hills may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Mahindra Pennant Hills also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Mahindra Pennant Hills uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Mahindra Pennant Hills uses in the operation of the computer program is browsing history on Mahindra Pennant Hills's websites, name, contact information, and other information you may input into Mahindra Pennant Hills's websites. The level of human oversight Mahindra Pennant Hills provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Mahindra Pennant Hills's staff.

4. Cookies

Mahindra Pennant Hills uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Mahindra Pennant Hills's web server. Mahindra Pennant Hills may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Mahindra Pennant Hills's platforms and those social media platforms. Mahindra Pennant Hills's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Mahindra Pennant Hills's website.

5. Links to other websites

Mahindra Pennant Hills's website may contain links to third party websites. Mahindra Pennant Hills does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Mahindra Pennant Hills and do not wish to receive these communications from Mahindra Pennant Hills in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Mahindra Pennant Hills.

7. Overseas transfers

Mahindra Pennant Hills's website/s are hosted in Australia. On occasion, a third party service provider Mahindra Pennant Hills engages or that Mahindra Pennant Hills is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Mahindra Pennant Hills holds about them by contacting Mahindra Pennant Hills during business hours on 02 9479 9555 or via the contact page.

Mahindra Pennant Hills may require an individual making a request to verify their identity before processing their request.

Mahindra Pennant Hills will aim to respond to all requests promptly and within 30 days.

Mahindra Pennant Hills may refuse a request where permitted or required by law. Mahindra Pennant Hills will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Mahindra Pennant Hills and complaints

If you have any queries, concerns or complaints about how Mahindra Pennant Hills handles your personal information please contact Mahindra Pennant Hills during business hours on 02 9479 9555 or via the contact page. Mahindra Pennant Hills may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Mahindra Pennant Hills can understand the nature of your concern. In most cases, Mahindra Pennant Hills will ask that you put your request in writing.

Mahindra Pennant Hills takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Mahindra Pennant Hills's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 9479 9555
• Mailing Address: 242 Pennant Hills Rd, Thornleigh, NSW, 2120

10. Changes to Privacy Policy

Mahindra Pennant Hills may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.